Frequently Asked Questions.

If you have any questions, then please just drop an email or give us a call, and speak to one of our friendly professionals.

General.

We supply all of our own data. However, if there is a broadband connection we can connect to, that always helps. We use signal bonding to connect to Vodafone, EE, Three and o2 simultaneously to give us the best possible connection.

When we receive your enquiry we will conduct signal tests at the venue to ensure we have a strong enough signal to stream. Should there be any doubt we will let you know the realistic outcome or propose hiring an additional satellite. During the actual live stream we bond multiple connections simultaneously, if a network is poor or cuts out entirely the viewer shouldn’t even notice. As a backup, everything is recorded and can be uploaded as soon as possible.

We use the latest technology in the streaming market to split the video image of the event streaming into packages and send across any internet source available to us. This includes ethernet, WiFi, and all major mobile phone providers such as 02, EE, Vodafone and Three.

The multiple signals are then interpreted by our enterprise grade server and the video is stitched back together to show your live stream within milliseconds of the event.

Yes, almost immediately after the stream is complete you will be available to watch it back, which you can keep forever. Should you want a physical copy in the form of a DVD or USB these can be ordered too.

Anyone you wish to share the link with can watch, no matter where they are in the world. We can also add an additional password to your private stream page. The stream can be watched on any smart device including laptops, computers, gaming consoles, mobile phones, tablets and smart TVs.

Most of our clients opt for just one camera. However, should you want to add multiple cameras and live switching we can for an additional cost. Even with just one of our broadcast quality cameras we can capture as much or as little as you like. The camera is generally in a fixed position somewhere, so we can give the remote viewers the best seat in the house. However, should the connection quality and conditions allow us to move around to capture those additional moments we can.

We run all of our equipment primarily off battery power. We can often stream for a whole day without a mains connection. 

99 times out of 100 we man our cameras. This is so we can both monitor the quality and track the event live, capturing each moment as it happens. However, should you request us to set up the stream and leave the camera unmanned we can.

No. When you confirm your booking you will be provided with a link which you can share with those you wish to view the stream. We can also provide you with a scannable QR code if you would like to print the link. They then simply click or scan the link and they will have immediate access to the stream.

Yes! Our team is based all over the UK to ensure we provide streams to anyone and everyone. We are physically located in London, Bristol, Newcastle, Leeds, Aylesbury, Manchester and Kent but are always happy to travel. 100 miles of travel is included and anything else is charged at 0.45p per mile. We endeavour to provide a local service to the whole nation. Just get in touch to find out our availability.

Our team always dress smartly and respectfully. We do all we can to minimise our presence at the service and to ensure the live stream goes smoothly. 

A link will be provided that will host the live stream. The same link will be used after the event has finished to enable people to watch the webcast back if they weren’t able to do so live.

The first 100 miles of total travel from the streaming operator’s location is included. Miles after the first 100 are charged at 0.45p per mile.

Accommodation is not included and is rarely required.

The page containing the event live stream will not be indexed by search engines and the video will only be available if you know the unique, direct link. Upon your request, we can also password protect the streaming page.

Unless you have opted to stream to Facebook, Twitter, Twitch, Instagram, LinkedIn or YouTube, your live stream and video will be locked to only work on our website.

 

We use either Panasonic or Sony video cameras for the majority of our productions. For certain live streams where a camera like a GoPro or Mevo serves a purpose due to its small form factor or wide-angle lense we may use them to supplement our other cameras. However, these should not be used as the primary cameras for the stream.

Absolutely. If you’re looking for a more budget friendly option, have a look at our Stream It Yourself service.

We will check the venue through the service provider’s website in advance to make sure we bring the best connection available, however, we cannot guarantee 100% uplink time.

If, in the worst case scenario, it is not possible to stream or the stream fails; we will have a back up recording on the camera which will be uploaded to the video player as soon as possible after the live event.

Yes, using RTMP (Real-Time Messaging Protocol) streaming you will be able to stream to us just as you would with your phone. However, we strongly recommend plenty of testing to ensure that your computer or laptop is powerful enough to handle the stream.

We recommend testing at the venue whenever possible to ensure you can get a good enough connection. If the connection is poor you can lower your resolution settings from 1080p to 720p, 540p and so on. This will help keep the quality of your stream consistent and prevent constant buffering for those watching. However, as a last resort a video will be recorded directly to your device while you are streaming. You can then send this to us and we can upload it straight away.

The cameras and microphones on phones have come a long way in the last few years, As have those on modern tablets. We don’t recommend using older models but feel free to tell us what you have and we can advise you what we think is best. We can also recommend some tripods, wireless microphones, WiFi hotspots and other accessories to help improve the quality of your stream. If you are in any doubt please consider our professional service where we supply and operate all the equipment.

We encourage you to test in plenty of time before the event. This is to ensure you are happy with the service and understand how it all works. Once you have tested, should you decide the service is not for you, we can cancel the service up to 48h before the day of the event.

That’s up to you. But all of the services have value. While a wedding photographer or videographer are seen as the more normal services to employ, having a livestream has quickly become important to a lot of people as we can create high quality videos of your wedding in real-time that people can both watch live and as soon as the ceremony is over, on demand. No need to wait weeks for the editing to be complete, you can even relive the magic before you go to sleep on your first night as a married couple.

Please inform your wedding venue and celebrant and ask them to contact us if they wish to do so. Without their consent we may be unable to live stream your wedding. Finally, advise your guests in advance that the wedding will be live streamed.

Absolutely. We want to do as much as we can so that you don’t even notice that we are there.

Please inform the funeral director and ask them to contact us if they wish to do so.

Secondly obtain consent from the venue hosting the funeral. Without their consent we may be unable to live stream at the funeral.

Finally, advise the congregation in advance that the funeral will be live streamed.

Payment.

We require payment in advance to be made at the time of booking confirmation. This can be made by either BACS or all major credit or debit cards. Upon booking confirmation, an invoice will be issued containing payment information for the event live stream.

Unsure what is the best option for you?

Talk through the different possibilities with a member of our team.

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